Return Policy

At Luxurella, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your item, please review our return policy below.

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Products must be unworn, unwashed, and in their original condition, with all tags attached and packaging intact.
  • Items that are final sale, personalized, or custom-made are not eligible for returns.

2. Return Process

  1. Contact Us: To initiate a return, please contact our Customer Service team at [email protected] or call 817-775-2391 with your order number and reason for return.
  2. Prepare Your Return: Once your return request is approved, securely package the item(s) in the original packaging. Include a copy of the receipt or order confirmation.
  3. Ship Your Return: You are responsible for the return shipping costs. Please send the item(s) to the return address provided by our Customer Service team. We recommend using a trackable shipping service to ensure safe delivery.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
  • Shipping fees are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you would like a different item or size, please return your original item for a refund and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos and a description of the issue. We will arrange a replacement or refund for you at no additional cost.

6. Non-Returnable Items

The following items are not eligible for returns:

  • Gift Cards
  • Final Sale Items
  • Personalized or Custom-Made Products

7. Late or Missing Refunds

If you haven’t received a refund after the stated period, please:

  1. Check your bank account again.
  2. Contact your credit card company as it may take some time for your refund to be officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].