Sales Policy

Welcome to Luxurella! We are dedicated to providing you with the finest luxury fashion and exceptional customer service. Please read our Sales Policy carefully before making a purchase.

1. Pricing & Payment

  • All prices listed on our website (https://kryzcredit.xyz/) are in USD and include applicable taxes unless otherwise specified.
  • We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options.
  • Payment must be completed in full before your order is processed and shipped.

2. Order Confirmation

  • Once your order is placed, you will receive an order confirmation email detailing the items purchased and the total amount charged.
  • If you do not receive an email confirmation, please check your spam folder or contact us at [email protected].

3. Order Processing & Shipping

  • Processing Time: Orders are typically processed within 1-3 business days of placing your order, excluding weekends and holidays.
  • Shipping: We offer various shipping options, including standard and express delivery. Shipping costs and delivery times vary based on location and shipping method chosen at checkout.
  • Once your order has shipped, you will receive a shipping confirmation email with tracking details.

4. Order Changes & Cancellations

  • If you wish to change or cancel your order, please contact our Customer Service team at [email protected] or call 817-775-2391 as soon as possible.
  • Orders can only be modified or canceled before they have been shipped. Once shipped, the order is no longer eligible for changes.

5. Return & Exchange Policy

  • We want you to love your purchase! If you are not completely satisfied, please refer to our Return Policy for details on how to return or exchange your item(s).
  • All returns and exchanges must adhere to the guidelines and timeframes specified in our return policy.

6. Promotions & Discounts

  • Luxurella occasionally offers promotions, sales, and exclusive member discounts.
  • Promotional codes must be applied at checkout to receive the discount. Please note that codes cannot be combined with other offers unless specified.
  • All promotional sales are final and may not be eligible for returns or exchanges.

7. Product Availability & Authenticity

  • We ensure that all products offered at Luxurella are authentic and sourced directly from reputable designers and luxury brands.
  • Product availability is subject to change, and we reserve the right to limit quantities or discontinue items without prior notice.

8. Customer Service

  • Our Customer Service team is available to assist with any inquiries or concerns. Please contact us at [email protected] or 817-775-2391 for support.
  • We are committed to ensuring a smooth and satisfactory shopping experience.

For any further questions or assistance, please reach out to our Customer Service team. Thank you for choosing Luxurella, where luxury fashion meets elegance.